The platform

How the operating system fits together.

Bookings, memberships, payments, communication, AI and operations, working together in one place.

Bookings and classes

The timetable, live

Recurring class templates generate the timetable. Members book, cancel and check in from their phone. Coaches see the roll before every class.

Members and memberships

One record per person

Trials, membership plans, pauses, renewals and the full history sit on the member record, next to their bookings and messages.

Payments

Billing that follows the plan

Membership billing, class payments and failed-payment follow-up are connected to the member, not lost in a separate tool.

Communication

SMS and email, in context

Every conversation is attached to the person and the work behind it, so the next step is obvious.

Team and operations

Tasks for the team

Follow-ups become tasks with an owner and a reason. The team knows who to talk to and why.

AI and reporting

Attention where it matters

Clusta notices what changed, drafts the routine admin for your review and shows you what needs attention today.

Sales and retention on autopilot

The hero value is what the platform does for you, not a feature list.

Acquisition and retention run as connected workflows. AI is the engine underneath.

Acquisition

  1. Lead arrives

    Website, socials, workshop or referral.

  2. Respond fast

    The first reply goes out while the interest is warm.

  3. Offer or trial

    The right offer, ready to accept.

  4. Book first visit

    Straight into a class.

  5. Follow up and convert

    Until they become a member.

Retention

  1. Behaviour changes

    Attendance drops or a pattern breaks.

  2. Clusta notices

    Before the member disappears.

  3. Reach out

    A message, or a draft for you to send.

  4. Create a staff task

    An owner and a reason.

  5. Help them book, track the response

    Back on the timetable.

See it on your own studio.

The Clusta Project transforms your current setup onto Clusta, with you, in a day.